Check for iPod software updates. Sometimes an iPod refuses to sync if it is not updated. Plug your iPod into the computer using the USB cable. Open iTunes and wait for the software to recognize your iPod. Select the iPod name in the left pane. Click the "Check for Updates" button in the right side of the window. If iTunes finds an update, accept the update and wait for it to install before attempting to sync your computer to the iPod.
Search for iTunes software updates. Itunes sometimes runs into a glitch mid-sync if it is not updated. Open iTunes and select "Help," "Check for Updates" from the top menu. If iTunes finds an update, select the "Download iTunes" from the popup box that follows, and wait for the program to download. Follow the step-by-step instructions for installation. Note that this process can take several minutes depending on download speed.
Transfer purchases through iTunes. Users often run into sync issues if the library on iTunes does not contain the most recent purchases. Plug your iPod into the computer using the USB cord and open iTunes.
Apple iPod devices are designed to sync with Apple iTunes software on Windows and Mac platforms. However, the syncing process is not always successful. Sometimes iTunes will freeze during syncing and other times it fails to sync music, movies or applications back to the iPod. Sometimes users have difficulty transferring purchases to iTunes without overwriting the existing library. Users can remedy each problem through troubleshooting techniques or by using less complex software to sync from the computer to the device. Exact troubleshooting options vary depending on the problem.
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