Reset your iPod. This basic reset does not remove any content from your iPod. Apple suggests this soft reset as the first fix for any software problems or if the screen freezes. Eject your iPod from your computer first. For an iPod with a click wheel, toggle the hold switch on and off several times, then hold down "Menu" and the center button at the same time until the Apple logo shows up on the screen. For touchscreen iPods, hold down the "Sleep" button at the top right until the Apple logo shows on the screen.
Perform a factory restore on your iPod if the previous steps do not fix the problem. Plug it into your computer and open iTunes. Click on your iPod, then click "Restore." This wipes all content from your iPod and re-installs the operating system.
Having your iPod shut off while it's syncing can be frustrating, making you waste time. The most common reason for this is an iPod that is almost completely out of battery power. There are a few troubleshooting tips you can try before taking the iPod into the Apple store for maintenance. If problems persist after trying all of the normal methods, your iPod may simply be faulty. Your warranty most likely covers your device for a year unless you've purchased Apple Care for an extended warranty.
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