Using your iPod's USB cable, connect it to the primary computer that it was originally set up with. Launch iTunes if it does not launch automatically. You will see your iPod's icon on the left panel of the iTunes program.
Click your iPod's icon and click the "Eject" button. Close iTunes and disconnect your iPod from the computer. The lock should have been disabled by iTunes. Move to the next step if that does not work.
Restore your iPod back to the original default factory settings. Keep in mind that doing so erases everything on your iPod, so this step should only be used as a last resort. To reset your iPod, connect it to the computer and launch iTunes.
The iPod lock is a four-digit combination that locks the screen and prevents unauthorized users from making changes to your settings and playlists. When the lock is enabled, you have to type in the four-digit combination to use the iPod. If you have forgotten your combination, however, there are a few simple steps you can take to unlock the iPod and resume normal usage.
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